Events

Thank you for supporting our small business! We strive to get your orders to you as quickly and safely as possible. Below are the details of our shipping operations.

1. Processing Times

All orders are processed within two to five business days.

• Orders are not processed or shipped on weekends or Canadian statutory holidays.
  
• If we are experiencing a high volume of orders, shipments may be delayed by a few days. We will notify you via email if there is a significant delay in your shipment.
  
  
• As majority of our items are made-to-order and is not stocked, order processing may take up to five days. 

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

DestinationShipping MethodEstimated Delivery TimeCostCanadaStandard (Tracked)3–9 Business Days$14.99/Free over $149.99CanadaExpress1–3 Business Days$24.99USAStandard (Tracked)5–14 Business Days$29.99/Free over $199.99USAExpedited3–6 Business Days$34.99

Note: Delivery delays can occasionally occur due to customs processing or carrier issues beyond our control. Delivery Time does not include order processing time and will start once the order is shipped.

3. Customs, Duties, and Taxes

For our United States customers, please be aware of the following:

• Import Duties: Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country.
  
• Responsibility: Atelier Sheena is not responsible for these charges if they are applied. They are the responsibility of the customer.
  
• Taxes: Canadian customers will be charged GST/HST based on their province of residence.
  

4. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

5. P.O. Boxes and APO/FPO Addresses

• Canada: We ship to P.O. Boxes via Canada Post.
  
• USA: We do not ship to P.O. Boxes or APO/FPO addresses.
  

6. Damages & Missing Packages

If you received your order damaged, please contact the shipment carrier to file a claim or reach out to our support team at sales@ateliersheena.com within 48 hours of delivery.

• Please save all packaging materials and damaged goods before filing a claim.
  
• If your tracking says "Delivered" but you haven't received it, please check with neighbours or your local post office before contacting us.
  

Questions?

If you have any questions about your order or our shipping process, please reach out to us at:

Email: admin@ateliersheena.com

Hours: Monday – Friday, 10:00 AM – 4:00 PM CST

Return & Refund Policy

Thank you for supporting Atelier Sheena. As a small business based in Winnipeg, we take great pride in the quality of our work. If there are issues with your purchase, we’re here to help.

1. Returns

You have 14 calendar days to return an item from the date you received it. To be eligible for a return:

• The item must be unused and in the same condition that you received it.
  
• The item must still have its tag attached.
  
• You must provide the receipt or proof of purchase.
  

Non-Returnable Items:

• Custom-made or personalized orders.
  
• Items marked as "Final Sale."
  
• Consumable Items. Unsealed Items.
  

2. Restocking Fee

Please note that all returns for a refund are subject to a 15% restocking fee.

• This fee covers the cost of original shipping materials, labor for inspection, and administrative processing.
  
• The restocking fee will be deducted from your final refund amount.
  
• Note: The restocking fee is waived if the return is due to a documented defect or an error on our part.
  

3. Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

4. Shipping

• Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  
• Winnipeg Local Pick-up/Drop-off: If you are located in Winnipeg, please contact us at sales@ateliersheena.com to arrange a local drop-off to avoid shipping fees.
  

5. Exchanges

If an item is defective or damaged upon arrival, we will replace it at no extra cost. Please send us an email at sales@ateliersheena.com with a photo of the damage within 48 hours of delivery to begin the exchange process.

How to Start a Return

Please contact us at:

Email: admin@ateliersheena.com

Location: Winnipeg, MB

Note: As a small atelier, we appreciate your understanding that every piece is often handmade or curated in small batches. We strive to ensure every customer loves their piece!

Effective Date: June 25, 2020

Welcome to Atelier Sheena. By accessing our website or purchasing our products, you agree to the following Terms of Service. Please read them carefully.

1. Acceptance of Terms

By using this site, you represent that you are at least the age of majority in the province of Manitoba, or that you have given us your consent to allow any of your minor dependents to use this site.

2. Products and Custom Orders

• Handmade Variance: Many of our items are handmade or custom-embroidered. You acknowledge that slight variations in color, stitching, and placement are a natural part of the artistic process and do not constitute a defect.
  
• Availability: We reserve the right to limit the quantities of any products or services we offer. All descriptions of products or product pricing are subject to change at any time without notice.
  
• Custom Commissions: For custom work, the customer is responsible for providing accurate information (sizes, spelling, etc.). We are not responsible for errors resulting from incorrect information provided by the customer.
  

3. Pricing and Payment

• All prices are listed in CAD (Canadian Dollars) or USD (American Dollars) unless otherwise stated.
  
• We reserve the right to refuse any order you place with us. In the event that we make a change to or cancel an order, we will attempt to notify you by contacting the e-mail or billing address provided at the time the order was made.
  

4. Shipping and Delivery

• Processing Time: Since many items are made-to-order, processing times may vary. Estimated timelines will be provided at checkout or via email.
  
• Risk of Loss: All items purchased from Atelier Sheena are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier (e.g., Canada Post).
  
• International Shipping: Customers are responsible for any customs, duties, or taxes applied to their order by their respective countries.
  

5. Prohibited Uses

In addition to other prohibitions set forth in the Terms of Service, you are prohibited from using the site or its content:

• For any unlawful purpose.
  
• To solicit others to perform or participate in any unlawful acts.
  
• To infringe upon or violate our intellectual property rights or the intellectual property rights of others.
  
• To upload or transmit viruses or any other type of malicious code.
  

6. Third-Party Links

Certain content or products available via our Service may include materials from third parties. We are not liable for any harm or damages related to the purchase or use of goods, services, or content made in connection with any third-party websites.

7. Indemnification

You agree to indemnify, defend, and hold harmless Atelier Sheena from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or your violation of any law or the rights of a third party.

8. Changes to Terms of Service

We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.

9. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the Province of Manitoba and the federal laws of Canada.

10. Contact Information

Questions about the Terms of Service should be sent to:

Atelier Sheena

admin@ateliersheena.com

Winnipeg, Manitoba

1. General Information

This website is operated by Atelier Sheena. Throughout the site, the terms “we”, “us” and “our” refer to Atelier Sheena. We are a registered business operating in Winnipeg, Manitoba, Canada. By visiting our site or purchasing from us, you engage in our “Service” and agree to be bound by the following terms and conditions.

2. Intellectual Property & Fan Art Disclaimer

• Ownership of Craftsmanship: All original layouts, specific artistic interpretations, embroidery digitizing files, and photography created by Atelier Sheena are our intellectual property. These works represent our unique creative labor and may not be reproduced or resold without permission. 
  
• Source Material & Copyright: We acknowledge that certain designs offered are "fan-made" artistic interpretations of characters or themes owned by third-party copyright holders. Atelier Sheena does not claim ownership of the original characters, names, or trademarks belonging to these entities. Some designs we work with other artists are also with their permission and bought license.
  
• Angel Policy & Fair Use: Our works are created under the spirit of "Angel Policies" and fan-art conventions—produced in small, handcrafted batches for personal use by fans. We do not engage in mass production or unauthorized commercial licensing.
  
• Respect for Creators: We hold deep respect for original creators and intellectual property owners. If you are a copyright holder and believe a specific artistic interpretation on this site exceeds fair use or violates your guidelines, please contact us at admin@ateliersheena.com, and we will address the matter immediately.
  

3. Accuracy of Information

While we strive for perfection, we are not responsible if information made available on this site is not accurate, complete, or current (e.g., slight color variations in digital photos vs. physical products). We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site.

4. Custom Works & Commissions

For all custom orders and commissions:

• Approval: Final designs must be approved by the client before production begins.
  
• Liability: Atelier Sheena is not liable for errors in personalized text or design choices once the client has provided final approval.
  
• Cancellations: Due to the personalized nature of these items, custom orders cannot be cancelled once production has started and is considered a "final sale".
  

5. Limitation of Liability

To the maximum extent permitted by the laws of Manitoba, Atelier Sheena shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use of, or the inability to use, the materials on this site or the performance of the products purchased.

6. Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the Province of Manitoba and the federal laws of Canada applicable therein.

7. Contact Information

Questions about the Legal Notice or Terms of Service should be sent to us at:

Email: admin@ateliersheena.com